Returns & Exchanges

At Mr. Surprise LIVE, we want you to love your fashion finds, which is why we offer a 30-day return window for all items in their original, unworn condition. Simply follow our streamlined process to receive a full refund or exchange for a different size or style.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all tags attached, ensuring the box is securely sealed for transit.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.