Frequently Asked Questions

Everything you need to know about shopping with Mr. Surprise LIVE.

How long does shipping take for fashion orders?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number as soon as your order leaves our warehouse.

What is your return policy for clothing and accessories?

We offer a 30-day return policy for all unworn items with original tags attached. To maintain hygiene standards, certain items like earrings and swimwear must have the protective seal intact to be eligible for a refund.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. As fits can vary between brands, we recommend checking the 'Size & Fit' section for model measurements and specific garment dimensions.

What payment methods do you accept?

Mr. Surprise LIVE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are the products authentic and high quality?

Absolutely. We source our collections directly from verified designers and manufacturers. Every item undergoes a rigorous quality control check before being packaged to ensure you receive only the finest fashion pieces.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team. After this window, the order will be processed for shipping and must be handled as a return.